Privacy Policy for Lumière Makeup Atelier

Effective Date: July 7, 2026

1. Introduction and Company Information

This Privacy Policy explains how Lumière Makeup Atelier collects, uses, discloses, stores, and protects personal information in the course of operating a makeup-studio business in Canada. Lumière Makeup Atelier is committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation.

Lumière Makeup Atelier
2450 Yonge Street, Toronto, ON M4P 2H5, Canada
Email: hello@lumièremakeupatelier.ca
Phone: +1 (416) 782-9463

This Privacy Policy applies to personal information collected through our in-studio services, booking and consultation processes, communications, website interactions, marketing activities, and any other business-related interactions with Lumière Makeup Atelier.

2. Data Collection and Processing

Lumière Makeup Atelier may collect personal information directly from you, automatically through digital systems, or from third parties where permitted by law. Depending on your interaction with us, we may collect the following categories of information:

• Identification and contact information: name, email address, phone number, mailing address, and preferred contact details.
• Appointment and service information: booking details, service preferences, event date, style preferences, skin concerns, allergies, sensitivities, and notes relevant to makeup application.
• Payment and transaction information: billing details, payment status, and transaction records. We generally do not store full payment card details if payments are processed by third-party payment providers.
• Communication records: emails, messages, consultation notes, feedback, and customer service interactions.
• Technical and usage information: IP address, browser type, device identifiers, website usage data, cookies, and similar technologies when you visit our website or online booking tools.
• Marketing preferences: communication preferences, newsletter subscriptions, and consent choices.
• Visual content: photographs or videos taken during services, with your consent where required, for portfolio, promotional, training, or record-keeping purposes.
• Sensitive information: information about allergies, skin conditions, or other health-related details that you voluntarily provide and that are necessary to safely perform our services.

We collect only the personal information that is reasonably necessary for the purposes described in this Privacy Policy.

3. Purpose of Data Processing

Lumière Makeup Atelier processes personal information for the following purposes:

• to provide makeup-studio services, consultations, and related customer support;
• to schedule, confirm, reschedule, and manage appointments;
• to assess service suitability, including allergies, sensitivities, and skin-related considerations;
• to process payments, issue receipts, and manage accounting records;
• to communicate with clients about bookings, service updates, policies, and inquiries;
• to send marketing communications where permitted and, where required, with your consent;
• to maintain internal records, service history, and business administration;
• to improve our services, website, customer experience, and business operations;
• to create and use images or videos for portfolio, educational, or promotional purposes with appropriate consent;
• to comply with legal, regulatory, tax, accounting, and record-keeping obligations;
• to protect the security, integrity, and lawful operation of our business, systems, and clients.

4. Legal Basis for Processing

Under Canadian privacy law, we collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances and, where required, with your knowledge and consent. Depending on the context, Lumière Makeup Atelier relies on one or more of the following grounds:

• Consent: where you have given express or implied consent for a specific purpose, such as receiving marketing emails or allowing the use of photos for promotional purposes.
• Performance of services: where processing is necessary to provide the services you request, manage appointments, and communicate with you.
• Legal and regulatory compliance: where processing is necessary to comply with applicable laws, tax requirements, accounting obligations, or lawful requests.
• Legitimate business purposes: where processing is necessary for reasonable business administration, fraud prevention, service improvement, and security, provided such use is appropriate and not overridden by your rights.

Where sensitive personal information is involved, we will seek consent or otherwise rely on a lawful basis permitted by applicable Canadian law.

5. Data Sharing and Third Parties

Lumière Makeup Atelier does not sell personal information. We may share personal information only as necessary and only with trusted third parties, including:

• Payment processors: to process payments and refunds securely;
• Booking and scheduling providers: to manage appointments and reminders;
• Email and communication service providers: to send service-related and marketing communications;
• Website hosting, analytics, and IT service providers: to operate and secure our website and systems;
• Professional advisers: such as accountants, legal advisers, or insurers, where necessary;
• Regulatory, law enforcement, or government authorities: where required or permitted by law;
• Business transfer parties: in connection with a merger, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality protections.

We require third parties to handle personal information in a manner consistent with applicable privacy obligations and, where appropriate, to use it only for the services they provide to us.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities there.

Where we transfer personal information outside Canada, Lumière Makeup Atelier takes reasonable steps to ensure that appropriate contractual, technical, and organizational safeguards are in place to protect the information in accordance with Canadian privacy requirements.

7. Storage Duration

Lumière Makeup Atelier retains personal information only as long as necessary to fulfill the purposes for which it was collected, to meet legal and accounting requirements, to resolve disputes, and to enforce agreements.

• Booking and service records: retained for a period reasonably necessary for business administration and customer support.
• Financial and tax records: retained for the period required by applicable tax and accounting laws.
• Marketing records: retained until you withdraw consent or unsubscribe, subject to internal suppression lists where needed to honor your request.
• Photos and promotional content: retained until the purpose for which consent was given is fulfilled or consent is withdrawn, unless retention is otherwise required or permitted by law.

When personal information is no longer required, we will securely delete, anonymize, or destroy it in accordance with our retention practices.

8. User Rights

Subject to applicable legal limitations, you have the following rights regarding your personal information held by Lumière Makeup Atelier:

• Access: you may request access to the personal information we hold about you and information about how it is used and disclosed.
• Rectification: you may request correction of inaccurate, incomplete, or outdated personal information.
• Erasure: you may request deletion of personal information, subject to legal or contractual retention obligations.
• Restriction: you may request that we limit the use or disclosure of your information in certain circumstances.
• Data portability: where applicable, you may request a copy of certain personal information in a structured and commonly used format.
• Objection: you may object to certain uses of your personal information, including direct marketing where applicable.

To exercise any of these rights, please contact us using the details in Section 12. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable law.

9. Withdrawal of Consent

Where our processing is based on your consent, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

If you withdraw consent for certain information, we may no longer be able to provide some services, such as photo-based promotional use, certain marketing communications, or services requiring allergy or sensitivity information necessary for safe application.

To withdraw consent, contact Lumière Makeup Atelier using the contact information below or use any unsubscribe mechanism included in our communications.

10. Right to Complain

If you have concerns about our privacy practices, you may contact us first so we can attempt to resolve the issue promptly and fairly. If you are not satisfied with our response, you may have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy authority.

We encourage you to contact us directly so we can address your concerns before escalating them to a regulator.

11. Data Security

Lumière Makeup Atelier uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These safeguards may include:

• restricted access to personal information on a need-to-know basis;
• password protection and access controls for digital systems;
• secure storage of paper records where applicable;
• staff confidentiality obligations and privacy awareness practices;
• use of reputable third-party service providers with appropriate security measures;
• procedures for identifying, reporting, and responding to privacy incidents.

No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

12. Contact Information

If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:

Lumière Makeup Atelier
2450 Yonge Street, Toronto, ON M4P 2H5, Canada
Email: hello@lumièremakeupatelier.ca
Phone: +1 (416) 782-9463

Please include enough detail in your request for us to identify you and respond appropriately.

13. Changes to Privacy Policy

Lumière Makeup Atelier may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. Any revised version will be posted with an updated effective date.

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted indicates your acknowledgment of the updated policy, to the extent permitted by law.